Privacy Policy

1. Introduction

Qutuf Al Madina Dates Factory ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases, in compliance with the Saudi Personal Data Protection Law (PDPL) and international privacy regulations including the GDPR.

2. Data We Collect

• Identity Data: Full name, username or similar identifier.
• Contact Data: Email address, phone number, billing and delivery address.
• Transaction Data: Details about purchases and payment processing (via Stripe — we do not store card details).
• Technical Data: IP address, browser type, time zone, cookies and similar technologies.
• Usage Data: How you use our website, products and services.

3. Legal Basis for Processing (GDPR / PDPL)

We process your data under the following lawful bases:

• Performance of a contract (fulfilling your order).
• Legal obligation (Saudi VAT and commercial regulations).
• Legitimate interest (fraud prevention, service improvement).
• Consent (marketing emails — you may withdraw at any time).

4. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with legal obligations. Order records are kept for a minimum of 10 years per Saudi commercial law.

5. Your Rights

Under the Saudi PDPL and GDPR (where applicable), you have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time.

To exercise your rights, contact us at: privacy@qutufalmadina.com

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences at any time via the cookie notice displayed on your first visit. See our Cookie Policy below for details.

7. International Data Transfers

Your data may be transferred to and processed in countries outside Saudi Arabia. Where this occurs, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses for EU transfers).

8. Third-Party Services

• Stripe: Payment processing. See Stripe's Privacy Policy.
• ERD Solutions Ireland: Technology partner providing platform infrastructure.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

11. Contact Us

Qutuf Al Madina Dates Factory
Al-Madinah Al-Munawwarah, Saudi Arabia
Email: privacy@qutufalmadina.com